{"id":12086,"date":"2025-09-08T19:08:55","date_gmt":"2025-09-08T19:08:55","guid":{"rendered":"https:\/\/rbbaltic.lt\/privacy-policy\/"},"modified":"2025-11-11T13:58:07","modified_gmt":"2025-11-11T13:58:07","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/rbbaltic.lt\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\r\n
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This policy explains how we process personal data and how we use cookies on<\/strong> our website rbbaltic.lt<\/strong> (hereinafter referred to as “Website”). We process data in accordance with the GDPR (GDPR)<\/strong> and applicable law. <\/p>\n

1. What data we process<\/strong><\/p>\n

1.1. When you communicate with us<\/strong>
\nContact\/enquiry forms:<\/strong> name, surname, email, phone number, company, message content, attached files, date\/time.
\n“Request basket” (product list):<\/strong> quantities, type (purchase\/rental), notes, preferred terms of the selected products\/variants.
\nService registration:<\/strong> equipment type\/model\/serial no., location, fault description, preferred time, contacts.
\nNewsletter (if applicable):<\/em>* email, consent status. <\/p>\n

1.2. Automatic data collection<\/strong>
\nLog (server) entries:<\/strong> IP address, date\/time, URL, browser type\/version, operating system, sender (referrer).
\nCookies and similar technologies<\/strong> (see section “Cookies”): language setting (WPML), consent tag (CookieYes), anonymous analysis (GA4), session essential cookies (WordPress).<\/p>\n

2. For what purpose and on what legal basis do we use the data<\/strong>
\nTo respond to enquiries \/ provide a quotation \/ execute a contract – GDPR 6(1)(b).
\nFor servicing, renting, installation and warranty \/ post-warranty support – GDPR 6(1)(b).
\nFor accounting and the fulfilment of legal obligations (accounts, bookkeeping, dispute management) – GDPR 6(1)(c).
\nFor security, quality assurance of the service, IT administration (e.g, log entries, incident investigation) – GDPR 6(1)(f) (legitimate interest).
\nFor analytics and website improvement (GA4) – GDPR 6(1)(a) (your consent via CookieYes).
\nFor marketing\/newsletters – GDPR 6(1)(a) (consent). You can withdraw at any time. <\/p>\n

3. How long we keep data<\/strong>
\nEnquiry\/basket data:<\/strong> up to 24 months<\/strong> after the last contact (or until you withdraw consent, if applicable).
\nContract and accounting data:<\/strong> statutory time limits (e.g. 10 years<\/strong>).
\nService history:<\/strong> as long as necessary to substantiate warranty\/guarantee obligations and service quality (usually 2-5 years<\/strong>, unless otherwise required by law).
\nCookies:<\/strong> according to the table in the “Cookies” section.<\/p>\n

4. Who we provide the data to (recipients\/processors)<\/strong>
\nHosting and IT maintenance<\/strong> providers;
\nWordPress<\/strong> and plug-in providers (e.g. WPML<\/strong> for language function only; does not collect personal data);
\nGoogle LLC<\/strong> (GA4, GSC) – US<\/strong> supplier;
\nCookieYes Limited<\/strong> – for consent management;
\nEmail \/ CRM \/ parcels <\/strong> suppliers (if applicable);
\nAccounting\/legal<\/strong> service providers;
\nPublic authorities<\/strong> under the law.<\/p>\n

We have data processing agreements<\/strong> with all processors. For transfers outside the EU\/EEA<\/strong> (e.g. Google), we rely on the EU Standard Contractual Clauses (SCC)<\/strong> and additional security measures. <\/p>\n

5. Your rights<\/strong>
\nYou have the right to: access<\/strong>, rectify<\/strong>, erase<\/strong> (“right to be forgotten”), restrict<\/strong> processing, object to<\/strong> processing, transfer<\/strong> your data, as well as to withdraw consent<\/strong> (if the processing is based on consent).
\nPlease send your requests to info@rbbaltic.lt.<\/strong>
\nIf you believe that your rights are being violated, you may lodge a complaint with the State Inspectorate of Data Protection (<\/strong> vdai.lrv.lt). <\/p>\n

6. Security<\/strong>
\nWe use organisational and technical measures (access control, encryption, backups, incident management) to protect your data from unauthorised access, loss or disclosure. However, no system can guarantee absolute security <\/p>\n

7. Children’s data<\/strong>
\nOur services are intended for the B2B<\/strong> segment and are not applicable to children. We do not knowingly collect children’s data. <\/p>\n

Cookies (Cookies)<\/strong><\/p>\n

8. What are cookies?<\/strong>
\nCookies are small text files that the Website stores on your device. They are used to make the Website work, to remember your preferences (e.g. language<\/strong>), to analyse usage (e.g. GA4<\/strong>) or to manage consent(CookieYes<\/strong>).<\/p>\n

9. How we manage consent (CookieYes)<\/strong>
\nOn your first visit, you will be presented with a cookie panel<\/strong> (CookieYes) where you can accept<\/strong>, reject<\/strong> or select<\/strong> categories. You can change your choices at any time by clicking on the “cookie settings”<\/strong> icon\/page link. <\/p>\n

10. Cookie categories<\/strong>
\nRequired<\/strong> (cannot be disabled via the dashboard): for site operation, security, language preservation.
\nFunctional<\/strong> (optional): for convenience (e.g. to remember form\/language choices).
\nAnalytical<\/strong> (optional): attendance and usage statistics(GA4<\/strong>; IP is anonymised according to GA4 default logic).
\nMarketing<\/strong> (selected if third-party plugins\/tags will be used).<\/p>\n

11. Cookies used (examples)<\/strong><\/p>\n

11.1. Essential\/functional<\/strong>
\nwp-wpml_current_language \/ _icl_current_language<\/strong> – saves the user’s language preference (WPML). Validity:<\/strong> 1 day. Provider:<\/strong> rbbaltic.lt. Category.<\/strong>
\ncookieyes-consent \/ cky-consent \/ cookieyesID<\/strong> – stores your cookie consent choices (CookieYes). Validity:<\/strong> 1 year. Provider:<\/strong> rbbaltic.lt. Category.<\/strong>
\nwordpress_test_cookie<\/strong> – checks whether your browser accepts cookies. Validity:<\/strong> session. Provider:<\/strong> rbbaltic.lt. Category.<\/strong>
\n_grecaptcha (if used)<\/strong> – protection against spam in contact forms. Validity:<\/strong> session. Provider:<\/strong> google.com. Category.<\/strong> <\/p>\n

11.2. Analytical cookies (GA4)<\/strong>
\n_ga<\/strong> – distinguishes unique users in anonymous form. Validity:<\/strong> 2 years. Provider:<\/strong> rbbaltic.lt \/ google.com. Category.<\/strong>
\nga<container-id><\/strong> – maintains the state of sessions in a specific GA4 container. Validity:<\/strong> 2 years. Provider:<\/strong> rbbaltic.lt \/ google.com. Category.<\/strong>
\n_gid<\/strong> – allocates users per day. Validity:<\/strong> 24 hours. Provider:<\/strong> rbbaltic.lt \/ google.com. Category.<\/strong> <\/p>\n

11.3. GSC<\/strong>
\nGoogle Search Console<\/strong> does not use additional cookies on your device – it’s a website manager tool that helps Google measure search performance.<\/p>\n

12. How to disable cookies<\/strong>
\nYou can:
\nChange your consent<\/strong> via our CookieYes<\/strong> panel (at the bottom of the website \/ settings link).
\nDelete\/block<\/strong> cookies in your browser settings. Please note that disabling essential cookies may result in the Website not working properly. <\/p>\n

13. International data transfer<\/strong>
\nData may be processed outside the EU\/EEA<\/strong> using Google<\/strong> (GA4, GSC). In such cases, we apply the SCC (Standard Contractual Clauses)<\/strong> and other necessary safeguards. <\/p>\n

14. Changes to the Policy<\/strong>
\nWe may update this Policy. The latest version is always posted on the Site, with the effective date indicated at the top. <\/p>\n

15. Contact<\/strong>
\nFor data protection issues, please contact: info@rbbaltic.lt<\/strong>
\nIf you wish to exercise your rights or lodge a complaint, please also contact.<\/p>\n <\/div>\r\n <\/div>\r\n<\/section>\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-12086","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/rbbaltic.lt\/en\/wp-json\/wp\/v2\/pages\/12086","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rbbaltic.lt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rbbaltic.lt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rbbaltic.lt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rbbaltic.lt\/en\/wp-json\/wp\/v2\/comments?post=12086"}],"version-history":[{"count":1,"href":"https:\/\/rbbaltic.lt\/en\/wp-json\/wp\/v2\/pages\/12086\/revisions"}],"predecessor-version":[{"id":12087,"href":"https:\/\/rbbaltic.lt\/en\/wp-json\/wp\/v2\/pages\/12086\/revisions\/12087"}],"wp:attachment":[{"href":"https:\/\/rbbaltic.lt\/en\/wp-json\/wp\/v2\/media?parent=12086"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}