This policy explains how we process personal data and how we use cookies on our website rbbaltic.lt (hereinafter referred to as “Website”). We process data in accordance with the GDPR (GDPR) and applicable law.
1. What data we process
1.1. When you communicate with us
Contact/enquiry forms: name, surname, email, phone number, company, message content, attached files, date/time.
“Request basket” (product list): quantities, type (purchase/rental), notes, preferred terms of the selected products/variants.
Service registration: equipment type/model/serial no., location, fault description, preferred time, contacts.
Newsletter (if applicable):* email, consent status.
1.2. Automatic data collection
Log (server) entries: IP address, date/time, URL, browser type/version, operating system, sender (referrer).
Cookies and similar technologies (see section “Cookies”): language setting (WPML), consent tag (CookieYes), anonymous analysis (GA4), session essential cookies (WordPress).
2. For what purpose and on what legal basis do we use the data
To respond to enquiries / provide a quotation / execute a contract – GDPR 6(1)(b).
For servicing, renting, installation and warranty / post-warranty support – GDPR 6(1)(b).
For accounting and the fulfilment of legal obligations (accounts, bookkeeping, dispute management) – GDPR 6(1)(c).
For security, quality assurance of the service, IT administration (e.g, log entries, incident investigation) – GDPR 6(1)(f) (legitimate interest).
For analytics and website improvement (GA4) – GDPR 6(1)(a) (your consent via CookieYes).
For marketing/newsletters – GDPR 6(1)(a) (consent). You can withdraw at any time.
3. How long we keep data
Enquiry/basket data: up to 24 months after the last contact (or until you withdraw consent, if applicable).
Contract and accounting data: statutory time limits (e.g. 10 years).
Service history: as long as necessary to substantiate warranty/guarantee obligations and service quality (usually 2-5 years, unless otherwise required by law).
Cookies: according to the table in the “Cookies” section.
4. Who we provide the data to (recipients/processors)
Hosting and IT maintenance providers;
WordPress and plug-in providers (e.g. WPML for language function only; does not collect personal data);
Google LLC (GA4, GSC) – US supplier;
CookieYes Limited – for consent management;
Email / CRM / parcels suppliers (if applicable);
Accounting/legal service providers;
Public authorities under the law.
We have data processing agreements with all processors. For transfers outside the EU/EEA (e.g. Google), we rely on the EU Standard Contractual Clauses (SCC) and additional security measures.
5. Your rights
You have the right to: access, rectify, erase (“right to be forgotten”), restrict processing, object to processing, transfer your data, as well as to withdraw consent (if the processing is based on consent).
Please send your requests to info@rbbaltic.lt.
If you believe that your rights are being violated, you may lodge a complaint with the State Inspectorate of Data Protection ( vdai.lrv.lt).
6. Security
We use organisational and technical measures (access control, encryption, backups, incident management) to protect your data from unauthorised access, loss or disclosure. However, no system can guarantee absolute security
7. Children’s data
Our services are intended for the B2B segment and are not applicable to children. We do not knowingly collect children’s data.
Cookies (Cookies)
8. What are cookies?
Cookies are small text files that the Website stores on your device. They are used to make the Website work, to remember your preferences (e.g. language), to analyse usage (e.g. GA4) or to manage consent(CookieYes).
9. How we manage consent (CookieYes)
On your first visit, you will be presented with a cookie panel (CookieYes) where you can accept, reject or select categories. You can change your choices at any time by clicking on the “cookie settings” icon/page link.
10. Cookie categories
Required (cannot be disabled via the dashboard): for site operation, security, language preservation.
Functional (optional): for convenience (e.g. to remember form/language choices).
Analytical (optional): attendance and usage statistics(GA4; IP is anonymised according to GA4 default logic).
Marketing (selected if third-party plugins/tags will be used).
11. Cookies used (examples)
11.1. Essential/functional
wp-wpml_current_language / _icl_current_language – saves the user’s language preference (WPML). Validity: 1 day. Provider: rbbaltic.lt. Category.
cookieyes-consent / cky-consent / cookieyesID – stores your cookie consent choices (CookieYes). Validity: 1 year. Provider: rbbaltic.lt. Category.
wordpress_test_cookie – checks whether your browser accepts cookies. Validity: session. Provider: rbbaltic.lt. Category.
_grecaptcha (if used) – protection against spam in contact forms. Validity: session. Provider: google.com. Category.
11.2. Analytical cookies (GA4)
_ga – distinguishes unique users in anonymous form. Validity: 2 years. Provider: rbbaltic.lt / google.com. Category.
ga<container-id> – maintains the state of sessions in a specific GA4 container. Validity: 2 years. Provider: rbbaltic.lt / google.com. Category.
_gid – allocates users per day. Validity: 24 hours. Provider: rbbaltic.lt / google.com. Category.
11.3. GSC
Google Search Console does not use additional cookies on your device – it’s a website manager tool that helps Google measure search performance.
12. How to disable cookies
You can:
Change your consent via our CookieYes panel (at the bottom of the website / settings link).
Delete/block cookies in your browser settings. Please note that disabling essential cookies may result in the Website not working properly.
13. International data transfer
Data may be processed outside the EU/EEA using Google (GA4, GSC). In such cases, we apply the SCC (Standard Contractual Clauses) and other necessary safeguards.
14. Changes to the Policy
We may update this Policy. The latest version is always posted on the Site, with the effective date indicated at the top.
15. Contact
For data protection issues, please contact: info@rbbaltic.lt
If you wish to exercise your rights or lodge a complaint, please also contact.
